Test the headset on a different Bluetooth-compatible device to further isolate the issue.Refer to the appropriate product master guide.
Note: Steps on how to pair the Bluetooth device vary. Ensure that both devices are within the one-meter range. Unpair and re-pair the headset to the Bluetooth device.
Go to the "Playback" tab, set "Hands-Free AG Audio" as the "Default Communication Device". Go to the "Recording" tab, set "Hands-Free AG Audio" as the "Default Communication Device". Go to Settings > System > Sound, and then click "Sound Control Panel" under "Related Settings". When the headset is used with a PC, ensure that the "Hands-Free AG Audio" is set as the default communication device. Turn off or disable any other wireless devices or move away from them, to avoid interference. Have it checked by the manufacturer or a reputable technicianĮnsure that the headset is turned on and properly charged.Įnsure that the device is not subject to wireless interference. If the headset is working properly on a different device, they could be hardware issue on your computer. Test the headset on a different device to further isolate the issue.
The drivers are automatically installed after a restart. Right-click on the Razer headset and select “Uninstall device”. Press Windows key + S on the keyboard to open the Search bar. If the headset works without Synapse, do a clean reinstall of Synapse, see How to perform a clean re-installation of Razer Synapse 3 & 2.0 on Windows. Right-click the Razer Synapse icon found in the system tray. Turn off or disable any other wireless devices or move away from them, to avoid interference.Įnsure that the features under the “ENHANCEMENTS” box are unchecked.Įnable the “SIDETONE” feature to directly check through the headset if the mic quality has improved.ĭisable Synapse 3.
Select "2 channel, 16 bit, 48000Hz (DVD Quality)" if available.įor headsets with detachable mic, check that the mic is properly attached.įor wired USB headsets, ensure that the device is plugged in directly to a PC and not a USB hub.įor wireless USB headsets, ensure that the device is not subject to wireless interference. Under Properties, go to Advanced Default Format. Select "Disable all sound effects" or try a combination of enhancements that works for your setup. Go to Control Panel > Sound > Recording > Properties > Enhancements. Go to "Communications" tab, then test each option. Go to the “Listen” tab.Ĭheck “Listen to this device” and apply the change to assess how the mic sounds. The mic’s sensitivity will function according to the set levels. Higher levels can cause the mic to be more sensitive.